UPDATE: Deliveries and service during the Coronavirus situation


(Washington, May 18, 2020) Following the latest Government guidelines, I would like to give you an update on the actions that Schiedel Chimney Systems UK (including the Metaloterm and Isokern brands) are taking.  Over the last 5 weeks we have been forced to temporarily close our operations in Poole and Coalisland and operate our main production site in Washington on a skeleton level.  We are now pleased to announce that we are now able to re-open our offices in Poole and Coalisland and will recommence with deliveries and collections with effect from Monday 18th May 2020.

The past few months have been very challenging for all of us and I would like to thank you for your patience.  During these unprecedented times we have always put the safety of our customers and employees as a top priority and we will continue to do so.  As we slowly open our offices and warehouses over the coming months, all safety measures are being put in place regarding social distancing and PPE.  However, it is not foreseen that our Area Sales Managers will return to the road over the coming weeks due to the high risk and difficulties in social distancing, however we will keep you updated accordingly.

We will be operating initially with reduced staffing levels, but will aim to maximise service levels.  A designated pick up area will be made available for collections from the warehouse by prior arrangement.

Your point of contact and additional information for all location are as below:



Opening hours will be from 8.30am – 17.00pm Monday to Thursday and 8.30am – 13.30pm on Friday.

Customer Services:  Katrina Burke, 0191 5009221 katrina.burke@schiedel.com
Technical:  Daniel McPherson, 0191 5008922 daniel.mcpherson@schiedel.com



Opening hours will be from 10.00am – 14.00pm Monday to Thursday, closed Friday (week commencing 18th May, to be reviewed after that).

Lorraine McGurk, 02887 447172, Lorraine.mcgurk@schiedel.com



Opening hours will be 08.30am – 17.00pm Monday to Thursday and from 8.30pm – 15.00pm on Friday.

Simon Saunders. 01202 048651, simon.saunders@schiedel.com


I would once again like to thank you for your ongoing support and patience during these challenging times and look forward to supporting you going forward.


Best Regards,

On behalf of Michael Ball.
Regional Director