{"id":12258,"date":"2018-06-06T16:02:49","date_gmt":"2018-06-06T14:02:49","guid":{"rendered":"https:\/\/www.schiedel.com\/uk\/?page_id=12258"},"modified":"2020-01-29T17:55:01","modified_gmt":"2020-01-29T16:55:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.schiedel.com\/uk\/faqs\/","title":{"rendered":"FAQs – Frequently Asked Questions"},"content":{"rendered":"
We have a set of Frequently Asked Questions which cover our products, as well as installation and purchase\/delivery queries. Please note that this page is in BETA stage, which means it will be updated on a regular basis over the next few weeks.<\/p>\n
All our installation guides are available as PDF downloads, so feel free to click here<\/strong><\/a> to download. The guides contain far more detail on installation along with important safety advice, as well as guarantee requirements.[\/vc_column_text][vc_column_text css=”.vc_custom_1528456131428{margin-bottom: 0px !important;}”]\n<\/a> Most houses in the UK don’t need any extra ventilation if the stove is rate at 5kW or less. An air vent is needed for anything above this.[\/vc_toggle][vc_toggle title=” How can I reduce downdraft?”]Down draft issues can be caused by a number of reasons, such as insufficient height of the flue and also pressure zones.<\/p>\n The first test is to try and raise the chimney out of the pressure zone. This can be done by the means of a temporary flue to test if the procedure has worked, then a permanent flue size increase after this.[\/vc_toggle][vc_toggle title=”How can I eliminate or prevent condensates in flue?”]It is important to maintain sufficiently high flue gas temperatures in order to avoid condensate and acid corrosion problems, and to ensure complete combustion of the fuel. The chimney system should be designed to ensure the flue gas temperature are maintained as long as possible<\/p>\n Condensates won\u2019t be entirely removed, but disposal is important, so any \u2018horizontal\u2019 runs should allow for a minimum 3\u00b0 slope and therefore, where required, 87\u00b0 bends and 93\u00b0 tees must be used rather than 90\u00b0 bends and tees to allow the condensate to run off and a tee plug or drain cap used.<\/p>\n In external systems a drain should be fitted to ensure no build up of excess rainwater or slight condensation[\/vc_toggle][vc_toggle title=” How can I increase updraft”]Increasing the diameter of the flue will help to increase the draft. In some cases, fans are used, but this isn’t entirely necessary and would be a last resort.[\/vc_toggle][vc_toggle title=” Distance to combustibles?”]We have an extensive article about distance to combustibles which has all the information needed – click here<\/a>.<\/p>\n On that page, you will find information on distance to combustibles for all our range:<\/p>\n How do I fix the adaptor to the support block?<\/strong><\/p>\n Do I need to bet the support block?<\/strong><\/p>\n Which way up do the outer casings go?<\/strong><\/p>\n Which way up do the inner flue blocks go?<\/strong><\/p>\n What distance do I need to combustible materials?<\/strong><\/p>\n How do I finish the outer casings?<\/strong><\/p>\n Can I offset the chimney?<\/strong><\/p>\n Do I need casing ties?<\/strong><\/p>\n Can I change to a brick chimney above the roof?<\/strong><\/p>\n Do I still need the outer casings inside the brickwork?<\/strong><\/p>\n Do I need a lead tray and weep holes?<\/strong><\/p>\n How do I finish the chimney stack?<\/strong><\/p>\n How much lip glue do I use?<\/strong><\/p>\n Do I need to glue the firechest to a back wall?<\/strong><\/p>\n How do I fix the damper in place?<\/strong><\/p>\n Can I use the damper to control the fire<\/strong><\/p>\n Can I put timber against the firechest?<\/strong><\/p>\n What distance do I need to combustible materials?<\/strong><\/p>\n How do I finish the inside of the firechest?<\/strong><\/p>\n How do I fix the Firebricks?<\/strong><\/p>\n What combustion air is required?<\/strong><\/p>\n Can I put the combustion air inside the firechest?<\/strong><\/p>\n However, when adding a stove, the problematic issue is combustible UPVC parts, as well as combustible ceilings and roofs in general which tend to form a structure of a conservatory.<\/p>\n We have an article here<\/a>, which goes into more detail on how to install a wood burning stove<\/a> into a conservatory.<\/p>\n<\/div>\n<\/div>\n[\/vc_toggle][vc_toggle title=”Isokern External Double Module System Chimney with Ignis Protect”]Which way up do the outer casings go?<\/strong><\/p>\n Which way up do the inner flue blocks go?<\/strong><\/p>\n Where do I use Lip Glue?<\/strong><\/p>\n Do I need casing ties?<\/strong><\/p>\n Do I need reinforcement rods?<\/strong><\/p>\n What do I poor around the rods?<\/strong><\/p>\n How Do I seal the soot door spigot into the access flue block?<\/strong><\/p>\n What do I do with the flue block void below the soot door?<\/strong><\/p>\n How Do I seal the flue pipe into the access flue kit?<\/strong><\/p>\n How do I finish the outer casings?<\/strong><\/p>\n Do I need a lead tray and weep holes?<\/strong><\/p>\n How do I finish the chimney stack?<\/strong><\/p>\n Click here<\/a> to see more detailed information on the correct flue for your stove.[\/vc_toggle][vc_toggle title=”What is the warranty of your products?”]For ICID and Flex, it\u2019s a lifetime warranty.\u00a0We are confident in our products and so offer you a generous guarantee in relation to the ICID and Flex system. Provided that you comply in full with Your Responsibilities<\/p>\n For example, if your System is fitted to an appliance with a guarantee period of 10 years, we will still guarantee your System for 20 years.<\/p>\n In the unlikely event that the System becomes defective during the guarantee period, we will provide a like-for-like replacement for free (subject to your compliance with Your Responsibilities and subject to the Small Print). If the same model is no longer available, we will replace it with a suitable alternative.<\/p>\n When we say \u2018no quibbles\u2019 we mean it and so the guarantee we offer is a straightforward one; we\u2019ve set out below what is covered and what isn\u2019t by the guarantee as well how to ensure you benefit from it.<\/p>\n For our other ranges, under normal operating conditions and providing the system is installed correctly, it should last the lifetime of the appliance which is normally 10 years.<\/p>\n The conditions are that the chimney is:<\/p>\n For recommended fuels listings, please refer to the HETAS guide (www.hetas.co.uk), or appliance manufacturer\u2019s instructions. Warranty registration details are provided with installation instructions for completion and registration with Schiedel Rite Vent.[\/vc_toggle][vc_toggle title=”Do locking bands come with the pipe?”]Locking bands are only provided with twin wall systems such as ICS and ICID and also the HP5000 range. To summarise, locking bands are provided with the following ranges<\/p>\n ICID<\/a> Locking bands DO NOT<\/strong> come with the following products:<\/p>\n Prima Plus<\/a> The longest flex in 300mm diameter is 12 metres, but this cannot be coiled and will be\u00a0shipped as a straight length.<\/p>\n The lengths can be connected using a Screw fit joiner, which can be available at the larger diameters on request, however it’s not always recommended to have a joint within a flex system unless there is no other option.[\/vc_toggle][vc_toggle title=”I heard that stoves are going to be banned. Is that true?”]It certainly isn’t true!<\/p>\n The Clean Air Act is focusing on old stoves and general wood burning (even in your garden). You’ll see on this site the details on Ecodesign Stoves, as well as the correct way to burn wood and other fuels.<\/p>\nInstallation Questions<\/h3>\n[\/vc_column_text][vc_toggle title=” Why do I have to put an vent opening in the wall”]An air vent is required for safety reasons, to ensure that there is enough oxygen available for a stove to burn wood efficiently. The stove requires combustion air, but DEFRA approved appliances do not always need external air vents.<\/p>\n
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Purchase and Delivery Questions<\/h3>\n[\/vc_column_text][vc_toggle title=”How can I return products?”]Contact us on 0191 4161150. Items can incur a re-stocking fee.[\/vc_toggle][vc_toggle title=”Can I buy direct?”]We have a distribution network, as well as various merchants who retail our products.[\/vc_toggle][vc_toggle title=” Where can I buy products?”]Our products are available from various builders merchant and distributors. We have a distributor list on our Product Information Finder, which will allow you to select products, add them to a wish list and print, or email that to your chosen distributors..[\/vc_toggle][vc_toggle title=”How much are carriage costs?”]Depends on quantity, as well as date of delivery.[\/vc_toggle][vc_toggle title=”Do you deal direct with Stove Shops or installers?”]We don’t deal directly, but have a network of distributors and merchants nearby to you.[\/vc_toggle][vc_toggle title=”Do you deliver direct to site on our behalf?”]We can, please contact us for more details.[\/vc_toggle][vc_toggle title=”Do you know where your nearest distributor is in my area?”]I you visit our Product Information Finder<\/a>, you will be able to enter in address details and find the nearest distributor to you.[\/vc_toggle][vc_toggle title=”Which days do you deliver into my area?”]We can deliver next day if required.[\/vc_toggle][vc_column_text css=”.vc_custom_1528456051948{margin-bottom: 0px !important;}”]\n<\/a>
Product Questions<\/h3>\n[\/vc_column_text][vc_toggle title=”What is the correct chimney system needed for my Stove?”]There are essentially two parts to an effective chimney for a stove:<\/strong><\/p>\n
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\nICS<\/a>
\nICS5000<\/a>
\nHP5000<\/a>
\nHP single wall<\/a><\/p>\n
\nPrima Smooth<\/a> (No locking bands required)
\nB-Vent<\/a> (No Locking bands required)[\/vc_toggle][vc_toggle title=”How many seals do people need?”]In general, only 1 seal per joint is needed.[\/vc_toggle][vc_toggle title=”What is longest flex in 250mm diameter and 300mm diameter?”]<\/a>The longest flex in 250mm diameter is 12 metres and this can be coiled.<\/p>\n