{"id":18082,"date":"2022-07-26T14:06:48","date_gmt":"2022-07-26T12:06:48","guid":{"rendered":"https:\/\/www.schiedel.com\/uk\/?page_id=18082"},"modified":"2022-07-26T15:28:43","modified_gmt":"2022-07-26T13:28:43","slug":"services","status":"publish","type":"page","link":"https:\/\/www.schiedel.com\/uk\/services\/","title":{"rendered":"Services"},"content":{"rendered":"
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SERVICE – Excellent in every relationship<\/h1>\n

At Schiedel, service is more than just a friendly voice on the phone or a nice \u201cadd-on\u201d to the product being sold. Rather, our understanding of service is firmly linked to a strong demand for excellence in all areas. Service is an integral part of the overall Schiedel package, we offer to our partners, customers, suppliers, home owners and employees. We aim to continue to build and maintain these relationships.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][mk_image src=”https:\/\/www.schiedel.com\/wp-content\/uploads\/2021\/07\/service.jpg” image_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1658839848585{margin-bottom: 0px !important;}”]\n<\/a><\/a>

See what Schiedel can do for you<\/h3>\n

At Schiedel, service is more than just a friendly voice on the phone or a nice \u201cadd-on\u201d to the product being sold. Rather, our understanding of service is firmly linked to a strong demand for excellence in all areas. Service is an integral part of the overall Schiedel package, we offer to our partners, customers, suppliers, home owners and employees. We aim to continue to build and maintain these relationships.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1623308211481{margin-top: 2% !important;margin-bottom: 2% !important;}”][vc_column][vc_column_text css=”.vc_custom_1658839856527{margin-bottom: 0px !important;}”]\n<\/a>

The answer to many questions – Our service pillars<\/h3>\n

So many questions and highly sensitive topics relating to service require a structured approach. That is why we have developed a service concept that is supported by four pillars: support, training, logistics and technology.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”row-header-spacing”][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640688083{background-color: #efefef !important;}”][vc_column_inner][vc_column_text disable_pattern=”false” css=”.vc_custom_1658839877015{margin-bottom: 0px !important;}”]\n<\/a><\/a>

Support<\/h3>\n[\/vc_column_text][vc_single_image image=”18098″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836968329{margin-bottom: 0px !important;}”]The first of our service pillars looks at supporting our target groups in day to day operations. Both professionals and end customers will find an array of tools at their disposal for the practical application of our products. They also have access to valuable background knowledge that makes it easier to choose the right system or product.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ grandient_color_fallback=”#eec200″ text_color=”dark” url=”#support” margin_bottom=”20″ margin_right=”0″]More about support[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640769771{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839886056{margin-bottom: 0px !important;}”]\n<\/a>

Training<\/h3>\n[\/vc_column_text][vc_single_image image=”18100″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658840333785{margin-bottom: 0px !important;}”]The second pillar focuses on imparting know-how that enables our partners and customers to expand their knowledge. We conduct different types of training and cater to the needs of our customers. The professional empowerment of our stakeholders support in introducing our innovative technologies which can be applied.[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ grandient_color_fallback=”#eec200″ text_color=”dark” url=”#training” margin_bottom=”20″ margin_right=”0″]More about training[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640786827{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839895303{margin-bottom: 0px !important;}”]\n<\/a><\/a>

Logistics<\/h3>\n[\/vc_column_text][vc_single_image image=”18096″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836980703{margin-bottom: 0px !important;}”]We call the third service pillar \u201cLogistics\u201d. This area includes \u2013 in the classic sense \u2013 our efforts to increase on-time delivery. As part of our service concept, we take the processes behind the term logistics a little broader. We support our customers with delivery on site, special requests, etc. We understand this to mean the coordination of customer contacts.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ text_color=”dark” url=”#logistics” margin_bottom=”20″ margin_right=”0″]More about logistics[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640781268{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839905232{margin-bottom: 0px !important;}”]\n<\/a><\/a>

Technology<\/h3>\n[\/vc_column_text][vc_single_image image=”18099″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836988310{margin-bottom: 0px !important;}”]The most massive change in the service landscape is the increasing digitalization of service. Technology is the fourth pillar of our service concept. At Schiedel we continuously look at improving the overall customer experience. This has led us to introduce some unique tools for our customers such the BIM library for Architects or the Inspirator to visualise stoves.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ text_color=”dark” url=”#technology” margin_bottom=”20″ margin_right=”0″]More about technology[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625818162370{margin-top: 5% !important;margin-bottom: 4% !important;}” id=”support”][vc_column][vc_column_text disable_pattern=”false” css=”.vc_custom_1658839922504{margin-bottom: 0px !important;}”]\n

Support<\/h3>\n

Our goal is to provide support to our customers and partners. We offer various services under this category. Many can be accessed both online and offline.[\/vc_column_text][vc_row_inner el_class=”list-spacing”][vc_column_inner width=”1\/3″][vc_single_image image=”18092″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”2\/3″][mk_custom_list style=”mk-li-users” el_class=”no-bullet-point”]Our sales and service departments will be happy to advise you on our chimney and stove systems, and various possible solutions. It doesn’t matter which phase you are in. We can offer:<\/p>\n