{"id":18082,"date":"2022-07-26T14:06:48","date_gmt":"2022-07-26T12:06:48","guid":{"rendered":"https:\/\/www.schiedel.com\/uk\/?page_id=18082"},"modified":"2022-07-26T15:28:43","modified_gmt":"2022-07-26T13:28:43","slug":"services","status":"publish","type":"page","link":"https:\/\/www.schiedel.com\/uk\/services\/","title":{"rendered":"Services"},"content":{"rendered":"
At Schiedel, service is more than just a friendly voice on the phone or a nice \u201cadd-on\u201d to the product being sold. Rather, our understanding of service is firmly linked to a strong demand for excellence in all areas. Service is an integral part of the overall Schiedel package, we offer to our partners, customers, suppliers, home owners and employees. We aim to continue to build and maintain these relationships.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][mk_image src=”https:\/\/www.schiedel.com\/wp-content\/uploads\/2021\/07\/service.jpg” image_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1658839848585{margin-bottom: 0px !important;}”]\n<\/a><\/a> At Schiedel, service is more than just a friendly voice on the phone or a nice \u201cadd-on\u201d to the product being sold. Rather, our understanding of service is firmly linked to a strong demand for excellence in all areas. Service is an integral part of the overall Schiedel package, we offer to our partners, customers, suppliers, home owners and employees. We aim to continue to build and maintain these relationships.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1623308211481{margin-top: 2% !important;margin-bottom: 2% !important;}”][vc_column][vc_column_text css=”.vc_custom_1658839856527{margin-bottom: 0px !important;}”]\n<\/a> So many questions and highly sensitive topics relating to service require a structured approach. That is why we have developed a service concept that is supported by four pillars: support, training, logistics and technology.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”row-header-spacing”][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640688083{background-color: #efefef !important;}”][vc_column_inner][vc_column_text disable_pattern=”false” css=”.vc_custom_1658839877015{margin-bottom: 0px !important;}”]\n<\/a><\/a> Our goal is to provide support to our customers and partners. We offer various services under this category. Many can be accessed both online and offline.[\/vc_column_text][vc_row_inner el_class=”list-spacing”][vc_column_inner width=”1\/3″][vc_single_image image=”18092″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”2\/3″][mk_custom_list style=”mk-li-users” el_class=”no-bullet-point”]Our sales and service departments will be happy to advise you on our chimney and stove systems, and various possible solutions. It doesn’t matter which phase you are in. We can offer:<\/p>\n <\/a>We can always talk about our product quality but it is equally important that we are able to meet your requirements with respect to packaging and delivery. In this section you can read more about our practices.<\/span>[\/vc_column_text][vc_row_inner el_class=”list-spacing”][vc_column_inner width=”1\/3″][vc_single_image image=”18089″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”2\/3″][mk_custom_list style=”mk-icon-truck” el_class=”no-bullet-point”]\n <\/a>It goes without saying that there is a recent boom in different technologies to help make the overall customer experience much better. At Schiedel we are continuously trying to bring something new & unique which can optimise our customer experience.<\/span>[\/vc_column_text][vc_row_inner el_class=”list-spacing”][vc_column_inner width=”2\/3″][mk_custom_list style=”mk-li-phone” el_class=”no-bullet-point”]\n We are continuously developing our service concept and service delivery for our customers and partners. There are many projects we are currently working on and will soon be introduced. Keep following this page for more updates.<\/p>\n You can also visit our social media channels to see more about our services and how we support our different stakeholders.<\/p>\n If you have any suggestions on how we can improve please use the form below to submit your feedback.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1658841220431{margin-bottom: 0px !important;}”]\n<\/a>See what Schiedel can do for you<\/h3>\n
The answer to many questions – Our service pillars<\/h3>\n
Support<\/h3>\n[\/vc_column_text][vc_single_image image=”18098″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836968329{margin-bottom: 0px !important;}”]The first of our service pillars looks at supporting our target groups in day to day operations. Both professionals and end customers will find an array of tools at their disposal for the practical application of our products. They also have access to valuable background knowledge that makes it easier to choose the right system or product.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ grandient_color_fallback=”#eec200″ text_color=”dark” url=”#support” margin_bottom=”20″ margin_right=”0″]More about support[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640769771{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839886056{margin-bottom: 0px !important;}”]\n<\/a>
Training<\/h3>\n[\/vc_column_text][vc_single_image image=”18100″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658840333785{margin-bottom: 0px !important;}”]The second pillar focuses on imparting know-how that enables our partners and customers to expand their knowledge. We conduct different types of training and cater to the needs of our customers. The professional empowerment of our stakeholders support in introducing our innovative technologies which can be applied.[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ grandient_color_fallback=”#eec200″ text_color=”dark” url=”#training” margin_bottom=”20″ margin_right=”0″]More about training[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640786827{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839895303{margin-bottom: 0px !important;}”]\n<\/a><\/a>
Logistics<\/h3>\n[\/vc_column_text][vc_single_image image=”18096″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836980703{margin-bottom: 0px !important;}”]We call the third service pillar \u201cLogistics\u201d. This area includes \u2013 in the classic sense \u2013 our efforts to increase on-time delivery. As part of our service concept, we take the processes behind the term logistics a little broader. We support our customers with delivery on site, special requests, etc. We understand this to mean the coordination of customer contacts.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ text_color=”dark” url=”#logistics” margin_bottom=”20″ margin_right=”0″]More about logistics[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][vc_row_inner css=”.vc_custom_1622640781268{background-color: #efefef !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1658839905232{margin-bottom: 0px !important;}”]\n<\/a><\/a>
Technology<\/h3>\n[\/vc_column_text][vc_single_image image=”18099″ img_size=”full” alignment=”center”][vc_column_text css=”.vc_custom_1658836988310{margin-bottom: 0px !important;}”]The most massive change in the service landscape is the increasing digitalization of service. Technology is the fourth pillar of our service concept. At Schiedel we continuously look at improving the overall customer experience. This has led us to introduce some unique tools for our customers such the BIM library for Architects or the Inspirator to visualise stoves.<\/span>[\/vc_column_text][mk_button_gradient dimension=”flat” size=”medium” corner_style=”rounded” grandient_color_from=”#f2a900″ grandient_color_to=”#f2a900″ text_color=”dark” url=”#technology” margin_bottom=”20″ margin_right=”0″]More about technology[\/mk_button_gradient][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625818162370{margin-top: 5% !important;margin-bottom: 4% !important;}” id=”support”][vc_column][vc_column_text disable_pattern=”false” css=”.vc_custom_1658839922504{margin-bottom: 0px !important;}”]\n
Support<\/h3>\n
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Training courses<\/h3>\n<\/a>We know it is important to provide our customers and partners with the information they need about our products and to help them update their skills when installing our products. That’s why we offer different types of training, conducted in different ways – both online and offline.[\/vc_column_text][vc_row_inner el_class=”list-spacing”][vc_column_inner width=”2\/3″][mk_custom_list style=”mk-icon-comments-o” el_class=”no-bullet-point”]\n
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\nAs a HETAS<\/a> approved training centre, classroom training by our engineers is still a focus for Schiedel. Installers for stove systems, chimney sweeps, our external service partners, construction teams for houses or planners and architects receive extensive training directly on site or in our factories.<\/li>\n
\nWhether by an online seminar, phone or on site – our experts will instruct you on our product and assembly during the assembly. We are here to help.<\/li>\n
\nIn addition to our numerous product films, our customers also have the opportunity to take part in webinars. In addition to subject-related topics, you will find information about chimneys, stoves and your ventilation system here.<\/li>\n
\nOur sales experts are available to offer CPD sessions remotely or in person. Our experts also create subject-specific and topic-related online training courses for our customers.<\/li>\n
\n<\/a>We have a number of training videos available online, showing in details how to install and maintain domestic and commercial installations.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”18088″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1626158116451{margin-top: 4% !important;margin-bottom: 4% !important;}” id=”logistics”][vc_column][vc_column_text css=”.vc_custom_1658842022496{margin-bottom: 0px !important;}”]\nLogistics<\/h3>\n
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\nDo you need your order particularly quickly? Then simply get in touch and we can advise on a quick timescale for urgent projects.<\/li>\n
\nErrors during unloading or damage during delivery – with our construction site check, we systematically check possible problems or any damage that has occurred according to a checklist we have defined beforehand.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1626158122722{margin-top: 4% !important;margin-bottom: 4% !important;}” id=”technology”][vc_column][vc_column_text css=”.vc_custom_1658842036872{margin-bottom: 0px !important;}”]\nTechnology<\/h3>\n
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\nSimply download one of our products as a 3D model or PDF from our database and use it for your planning or for quotation requests. You have access to around 4000 components with dimensions and detailed information in almost every output format<\/li>\n
\nIn addition to our tools, we also offer numerous information areas on our online platforms, such as our chimney & stove guide. Find out everything about chimneys, stoves and the experience of fire. In addition, you can download declarations of performance, approvals, installation and installation instructions or operating and maintenance instructions directly from our download centre.<\/li>\n
\nWe have apps designs for installation assistance, as well as augmented reality 3D apps which let you see a stove or a Garden Fireplace in your chosen area.<\/li>\n<\/ul>\n[\/mk_custom_list][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”18090″ img_size=”full” alignment=”center”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1623306239123{margin-top: 2% !important;margin-bottom: 2% !important;}”][vc_column][vc_column_text css=”.vc_custom_1658840079389{margin-bottom: 0px !important;}”]\nSee what Schiedel can do for you<\/h3>\n
Get in touch to see how we can help<\/h3>\n