Homeowner
Details on when you need to register your stove and chimney if your installer has asked you to or not registered it for you. It’s very easy to register your chimney and stove installation.
Please note that you will be registering your Schiedel product (chimney or stove). If you have a non-Schiedel stove, then you will need to contact the manufacturer to register the stove, while the chimney system can be registered here.
How do I register my product for warranty?
Click here to visit the Warranty page and register an account as a “Homeowner”. You can then add in your installation and product details.
- Installer name. Important to put in their correct email address.
- Your address.
- Product name – from a drop down list (example: ICID, Tecnoflex, etc.)
- Date of purchase – when you purchased the system.
- Date of installation – when the system was installed.
- Your product is now registered 🙂
You can enter any relevant details in the notes section.
Guarantee registration
Existing warranty
- If you received a confirmation email from Schiedel following your installation, this means your warranty is registered and accessible at the warranty.schiedel.com portal.
- If you did not receive an email, or if your installation is more than two years old, your details may not be stored in the portal. Please submit your details using the form below, and our team will check your warranty status for you.
FAQs
Homeowners who had an installation in the last two years should have received details from their installer or the registration system.
If you received an email from Schiedel, you can check your details by visiting the warranty.schiedel.com portal.
If you cannot locate any information on the portal, contact Schiedel directly using their online contact form.
Yes, homeowners can register their own warranties directly by creating an account at warranty.schiedel.com.
Installers also have the option to handle the registration on your behalf as part of their service.
If your installer included your email address during registration, you will receive an automated notification with a link to download your certificate.
If your installer omitted your email to manage the full service, they can download and print the certificate for you directly from their account.
No, it is not necessary to amend the registered name if a home changes hands.
The guarantee automatically applies to the specific appliance and chimney system rather than the individual owner.
ICID and TecnoFlex liners: Covered for the lifetime/guarantee period of the connected appliance. All Other Systems: Covered for 10 years.
Conditions Required to Maintain Lifetime Coverage
Appliance Link: The coverage period is tied to the appliance the liner was first connected to.
Annual Servicing: Qualified professionals must service both the appliance and the flue system regularly, and up-to-date maintenance records must be kept.
Fuel Compliance: The appliance must burn only HETAS-approved fuels specified in the user guidelines; improper fuel use voids the lifetime status.
If you aren't sure which Schiedel system is installed in your home, you can easily identify it or get help verifying it through a few standard steps:
- Check the Chimney Notice Plate: Under UK Building Regulations, your installer is required to complete and leave a Notice Plate. This is typically located near your electricity meter, stopcock, or hearth, and lists the exact flue manufacturer, product model, and diameter.
- Review Your HETAS Certificate or Invoice: Look at your HETAS Certificate of Compliance, job invoice, or original quote. Installers usually detail the exact system used (e.g., ICID Plus, Tecnoflex, Flexible Liner).
- Contact Your Installer: Reach out to the engineer or fitting company who completed the installation. They maintain records of the specific materials purchased for your build.
- Locate the Sales Order or Serial Number: If you have packaging, delivery notes, or receipt documentation, locate the Sales Order Number. Entering this into the registration portal at warranty.schiedel.com will often pull up the matching system details.
- Submit a Photo to Schiedel Support: If you have no documentation, reach out directly to Schiedel through their online contact form. Include photos of the exposed pipework or appliance connection, and their technical team can help identify the product line for you.
However, if there is no identifiable feature then the system will likely not be under warranty.
Installer
You now have the ability to allow homeowners to register themselves or you can still register on their behalf as part of your service to them. Whenever a homeowner or yourselves register an installation you will still accrue points based on the number of installations and installation type.
* Note that there are detailed instructions further down the page with links and screenshots.
STAGE 1 How do I register a product for my customer?
Click here to visit the new Warranty page and register an account as a “Installer”. You can then add in your installation and product details by clicking Register a new product. Simply enter:
- The homeowners details (address, etc.).
- Product name – from a drop down list (example: ICID, Tecnoflex, etc.).
- Product serial number or sales order number.
- Internal diameter details.
- Single or multi-storey details.
- Supplier or stockist.
- Date of purchase and date of installation.
- Your product is now registered for your customer :).
Please note that points are now redeemed quarterly and must be redeemed within the year of initial installation registration otherwise they will be removed. We will email you prior to any removal to allow you to redeem. To redeem:
- Visit https://guarantee.schiedel.com/ - this is for installers only.
- If you have used this in the past, please enter your username and password
- New users can register here - make sure you use the same email as STAGE 1
- Once logged in, you can see your installations and approve them.
- In the same screens you can click redeem.
- We receive this request and Love2Shop will send you an email every quarter with your requested amount.
Register for your customers
Detailed instructions for Installers
Once you are in the system, you can then click the Register a new product section.
If, however, you provide a full service, then please leave this blank, as you will be able to download using your details. Do not add your email address in this box.
You can also upload any documentation in this section as well.
Please note that if you make an error, please get in touch and we can amend it.
This is the information recorded in our system. If you have any amends, then please let us know. It's not necessary to amend names if someone has moved house, as the guarantee applies to the appliance and system.
Redeeming your points
If you have not registered before, please ensure you use the same email address used in when you register warranties for customers.
Once approved, then they allocate points to your account. You can also see your points total on this page.
Please note that these are now sent to you every quarter year. So if you redeem in January, they should be with you by April.
PS. Always check your SPAM folders. Once you redeem with us, these expire after one year. Love2Shop are sending you this email and not Schiedel.
Installer Rewards scheme updated
Installers can now easily register on behalf of their customers, with the amount of data required reduced drastically, while homeowners who register their own products can easily do so with minimal information.
Installers will still receive points whether they register for a customer, or a customer does themselves.
Visit the warranty portal
FAQs
Changing it so homeowners, as well as installers can register means every Schiedel installation is correctly registered and guaranteed.
Fire Designs
“The rewards scheme is a great! Love spending my Love2Shop vouchers as a reward for registering the liners and twin wall.”
Norfolk Woodburners
“The best flue liners and chimney systems on the market. We would use nothing else.”
Siberian Stoves
“Love the scheme. Points make prizes and we’ve had well over £300 that we’ve used towards a holiday. Definitely worthwhile doing!”
CR Stoves
“Great quality products, go to manufacturer for our installations. Schiedel is our preferred chimney products manufacturer, great quality solutions, and having a reward scheme for registering our installations makes it even better.”
- Please note that Schiedel process all requests quarterly.
- Points must be redeemed within the year of initial installation registration otherwise they will be removed. We will email you prior to any removal to allow you to redeem.
- Please note that points are now allocated as a standard 3 points based on different types of installations, as well as different stages.